WESTERN NEW YORK LAW CENTER
PRIVACY POLICY
WESTERN NEW YORK LAW CENTER, INC. (WNYLC), DOES NOT DISCRIMINATE ON THE BASIS OF NATIONAL ORIGIN, MARITAL STATUS, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY, MILITARY STATUS, DISABILITY, AGE, RACE, ETHNICITY, COLOR OR RELIGION. IF, UPON YOUR REQUEST FOR LEGAL SERVICES, WNYLC DID NOT AGREE TO REPRESENT YOU, OR YOU ARE NOT SATISFIED WITH THE MANNER IN WHICH WNYLC TREATED YOU, YOU MAY FILE A COMPLAINT AND WNYLC WILL INVESTIGATE THE MATTER.
TO MAKE A COMPLAINT:1. PLEASE CALL WNYLC AND ASK TO BE CONNECTED WITH THE SUPERVISOR OF THE ADVOCATE YOU WISH TO COMPLAIN ABOUT:
2. TELL THE SUPERVISOR WHAT HAPPENED AND THAT YOU WISH TO MAKE A COMPLAINT. THE SUPERVISOR WILL INVESTIGATE YOUR COMPLAINT AND PROVIDE YOU WITH A TIMELY RESPONSE BY TELEPHONE OR LETTER.
3. IF YOU ARE DISSATISFIED WITH THE SUPERVISOR’S RESPONSE TO YOUR COMPLAINT (OR, IF YOUR COMPLAINT IS WITH A SUPERVISING ATTORNEY) YOU MAY CONTACT WNYLC’s OPERATIONS MANAGER FOR ADDITIONAL HELP:
LAUREN HAAS,OPERATIONS MANAGER
Western New York Law Center, Inc.
37 Franklin Street
Buffalo, NY 14210
716.828.8434 ex.139
4. IF WNYLC’s OPERATIONS MANAGER DOES NOT HANDLE YOUR COMPLAINT TO YOUR SATISFACTION (OR, IF THE COMPLAINT IS ABOUT WNYLC’s OPERATIONS MANAGER) YOU MAY WRITE A LETTER TO THE EXECUTIVE DIRECTOR AND EXPLAIN YOUR COMPLAINT. SEND YOUR COMPLAINT LETTER TO:
Karen Welch, Executive Director
Western New York Law Center, Inc.
37 Franklin Street
Buffalo, NY 14210
716.828.8459 ex. 149
5. THE EXECUTIVE DIRECTOR AND/OR THE WNYLC BOARD’S CLIENT GRIEVANCE COMMITTEE WILL REVIEW YOUR COMPLAINT WITHIN 30 DAYS. IF YOU WISH, YOU MAY APPEAR BEFORE THE COMMITTEE IN PERSON. YOU MAY MAKE AN ORAL STATEMENT TO THE COMMITTEE TELLING THEM ABOUT YOUR CONCERNS AND/OR YOU MAY GIVE THEM A WRITTEN STATEMENT. YOU MAY BRING SOMEONE WITH YOU TO THAT MEETING IF YOU WISH. THE CLIENT GRIEVANCE COMMITTEE WILL ISSUE A WRITTEN DECISION WITHIN 10 DAYS OF THEIR MEETING TO RESOLVE YOUR COMPLAINT.
Updated August 2026
How To Contact Us
If you have questions or comments about our Grievance Policy, Privacy Policy or Terms of Use, or your dealings with this Website, you may write to:
Western New York Law Center, Inc.
37 Franklin Street
2nd Floor, Suite 210
Buffalo, NY 14202
(716) 855-0203
Last updated: August 2026