Now that enrollment in Managed Long Term Care (MLTC) plans has been mandatory for 5 years for most adult "dual eligibles" (people with Medicaid and Medicare) who need Medicaid home care, some of the original MLTC plans have either closed altogether, or have reduced their service area, no longer covering certain counties or New York City. The changing enrollment by plan in NYC from April 2013 to August 2018 is shown in this chart.
What happens to a plan's members when a plan closes altogether, or in one's own county or city? On September 22, 2017, the State issued MLTC Policy 17.02 that will auto-assign members of a closing plan to a new plan, which will be required to provide the same services that the closing plan provided for 120 days or until there is a reassessment and the enrollee has agreed to a new plan of care.
See advocates concerns about gaps in the State's transition policy below. Under the State's policy, if they wait to switch plans after they receive official notice of the plan closings, the new plan must continue their current services for at least 120 days. After that, they are protected against arbitrary reductions. See more about these rights below.
People with questions about these possible changes and about Transition Rights can call the ICAN Ombudsprogram at 1-844-614-8800. If their care manager or another plan employee, or an employee of the home care agency that provides their MLTC home care services, tells them that they should change plans or that the plan is closing, they should report this to ICAN or directly to the State Dept. of Health MLTC Complaint line at 1-866-712-7197 or e-mail email@example.com
This article explains:
D. Past Plan Closings - 2015 thru mid-2018
Guildnet enrollees received this official notice the week of 10/15/2018, and must choose a new plan by 12/19/2018 if they do not want to be auto-assigned to a new plan. Under MLTC Policy 17.02 they can call NY Medicaid Choice which will do a "warm transfer" to their selected plan, without the need for a Conflict Free assessment (CFEEC). These letters followed confirmation on Sept. 20, 2018 by the NYS Dept. of Health that Guildnet is terminating all of its health insurance products in New York State effective 1/1/2019, including the following plans shown with enrollment as of August 2018 (TOTAL - 8,211 members - all in NYC):
Those Guildnet members who call NY Medicaid Choice before 12/19/18 to choose their plan will be able to do a “blind enrollment” (no pre-enrollment conflict-free assessment). WARNING: NY Medicaid Choice may refer a Guildnet member who calls to the new plan, to request an assessment by a new plan, instead of doing a blind enrollment. The member may have an assessment by a prospective new plan, but is not required to. The member is not required to sign a "plan of care" proposed by the new plan. The new plan must honor the 120-day continuity of care regardless of the results of its own assessment.
Transition Rights - Continuity of Care -- Under MLTC Policy 17.02, the new plan must continue Guildnet's service plan with the same providers and same amount of home care and other services for 120 days after the enrollment, "or until the new plan has conducted an assessment and the enrollee has agreed to the new plan of care."
This is true whether the enrollee chooses their own plan before 12/19 or allows themselves to be autoassigned.
About 10% of Guildnet MLTC Members apparently switched to another plan effective October 1st -- before receiving the official letter about the closing. See enrollment chart. If the new plan has reduced services, we suggest you request a PLAN APPEAL with AID CONTINUING, and contact ICAN for help, and file a complaint with the NYS Dept. of Health. 1-866-712-7197 or e-mail firstname.lastname@example.org. See next bullet re after 120 days.
Many may have switched because they heard about the closing from employees of Guildnet or the press. A leaked letter of Aug. 21, 2018 from Alan Morse, CEO of Guildnet, to Guildnet employees stated that the Guildnet MLTC plan would close effective 12/1/18. See Crain's Health Pulse report that the NYS Dept. of Health (DOH) confirmed that GuildNet had "filed a request with the state to stop offering its MLTC plan." It said the nonprofit has stopped enrolling new members. 'The department is working with GuildNet to ensure continuity of care as it finalizes particulars of this plan,' a spokeswoman said." Guildnet's enrollment has markedly decreased in the last year or two, from being the second largest MLTC plan in NYC to the 10th largest plan currently. See this chart.
UnitedHealthcare is no longer offering their partial-capitation MLTC plan in the following counties effective 2/1/2019, shown with enrollment as of AUGUST 2018:
Notices to plan members will be sent in November 2018, giving them 60 days to select a new plan, or they will be auto-assigned as of February 2019.
As of August 27, 2018 no further information is available yet on news media reports in July 2018 that talks with the State are underway regarding the possible closing of ICS, an MLTC plan founded in 2000 that is in operation in four boroughs of New York City. See WNYC Radio, New Yorkers with Physical Disabilities Rally to Save Health Care Plan (July 9, 2018) and Crain's NY Business, Disability Advocates Fear Closure of Specialized Plan (July 5, 2018). The Crain's article cites a memo dated June 22, 2018 circulated within the plan's Member Council, of which NYLAG obtained a copy, which states, "The NYS Department of Health will probably announce in the early fall that ICS will cease operations as an MLTC plan by the end of the year." The ICS memo explains that members would receive 90 days notice to choose another plan, or they would be assigned to VNS Choice MLTC plan. The memo states further, "Members will be guaranteed the same level of care (continuity of care) for at least 120 days or until a new assessment is done."
The ICS memo states, "It is in each ICS member's best interest to stay at ICS until notification comes from DOH because the extended continuity of care will only be offered to people at ICS at the time of notification." The reason ICS recommends that members stay at ICS until notification comes from DOH is because of language in the State guidance, "MLTC Policy 17.02: MLTC Plan Transition Process – MLTC Market Alteration." That guidance, described more below, can be read to require a new plan to continue the ICS plan of care for 120 days only for members who transfer to the new plan after ICS' request for plan closure and notices to members about the closure have been approved by the Department of Health. Until that happens, ICS members who transfer plans are at risk of having their services cut if they change plans. While consumer advocates may disagree about whether the continuity of care rights should apply even before official DOH approval is given, the safest strategy is for ICS members to remain in ICS until official notice is provided by the State.
The Crain's article quotes one active ICS member who said, "ICS' members are more likely to require 12 hours or more of home care a day than members of other plans, which warrants higher reimbursement from the state. A push to include funding for higher rates in the budget failed." The article quotes Victor Calise, Commissioner for the Mayor's Office for People with Disabilities as stating, "ICS is the only MLTC plan that is capable of providing the specialized care needed to maximize the number of people with disabilities who are living in the community."
IMPACT: 6,182 Members in NYC as of August 2018 - see this chart
GUILDNET FIDA - These notices were sent by Guildnet and by New York Medicaid Choice to all Guildnet Gold Plus FIDA plan members in early October 2018, stating that if they don't select a new plan by 12/31/18, they will be auto-assigned to Healthfirst AbsoluteCare FIDA plan for January 1st. As the notices state, consumers who are assigned to Healthfirst FIDA have transition rights to continue receiving services, including homEcare, at their current levels for 90 days.
Warning that as of now, MLTC Policy 17.02 does not specifically apply to FIDA. However, if participants in terminating FIDA plans choose to switch to another FIDA plan, they will be given a 90-day transition period per the 3-way FIDA Model Three–Way Contract (§ 188.8.131.52). It is less clear what transition rights members of a closing FIDA plan have if they switch to an MLTC plan. Stay tuned for more on that. This is especially critical for Suffolk County residents, where the plan that is closing - Agewell FIDA - was the ONLY FIDA plan, so they do not have the option of switching to another FIDA plan. They may switch to the sole Medicaid Advantage Plus (MAP) plan in Suffok County (VNS Choice FIDA) or to the sole PACE plan in Suffolk (Centerlight PACE). Members of closing FIDA plans in Nassau County and NYC who do not select a new plan will be auto-assigned to another FIDA plan.
For plan options see the NY Medicaid Choice website:
Long Term Care Plans in Long Island
Long Term Care Plans in Hudson Valley
Long Term Care Plans in New York City
Remember Medicare Part D! Additionally, If a member of a closing FIDA plan decides to switch to an MLTC plan instead of to another FIDA plan or another "fully capitated" plan like PACE or Medicaid Advantage Plus, they must remember to select and enroll in a Medicare Part D prescription drug plan for January 1, 2019. Before, the FIDA plan covered their drugs. Now, they need to enroll in a stand-alone plan. For more info on Medicare Part D see a training manual and other info here and see NYS plans in 2019.
On September 22, 2017, the New York State Department of Health issued a directive called, "MLTC Policy 17.02: MLTC Plan Transition Process – MLTC Market Alteration." This policy directive clarifies an important protection for enrollees in a plan that is closing. Members will receive a notice from New York Medicaid Choice, the States enrollment broker for managed care, that they should select a new plan within sixty (60) days of the date of the notice. The notice will state that if they do not select a plan within sixty (60) days, they will be auto–assigned to a new MLTC plan. There should be no interruption of services.
CONTINUITY OF SAME SERVICE PLAN & HOURS - MLTC Policy 17.02 requires the new plan to which the member is transferring must continue to provide services under the enrollee´s existing plan of care -- meaning the same types of services for the same number of hours/week -- and utilize existing providers "for the earlier of the following: (i) one hundred twenty (120) days after enrollment; or (ii) until the new plan has conducted an assessment and the enrollee has agreed to the new plan of care." See more below about advocate concerns about the length of this transition period and what happens if the new plan decides to reduce services.
CONTINUITY OF PROVIDERS - The policy directive says that the new plan must "utilize existing providers" during the transition period.
CHOICE OF PLAN -- While the enrollee may choose to transfer to an MLTC, FIDA, PACE, or Medicaid Advantage Plus plan, they will be auto-assigned solely to an MLTC plan if they do not select a plan themselves. the MLTC plans provide only Medicaid services, and no Medicare services. Those in these "partially capitated" plans obtain their Medicare services from either Original Medicare fee for service or through their own Medicare Advantage plan. In contrast, FIDA, PACE, or Medicaid Advantage Plus plans are "fully capitated" and combine a Medicare Advantage plan with an MLTC plan, providing all Medicaid and Medicare services in one plan,
No Conflict-Free Eligibility Assessment Required - The new plan must accept the enrollee transferring from the closing MLTC plan..
"Blind" Enrollments Allowed Directly with New York Medicaid Choice - Members of a closing plan do not have to schedule an enrollment visit with a new plan in order to sign up with a new plan. They may contact New York Medicaid Choice directly to enroll in a new plan. Most members would prefer, however, to be assessed by the new plan before enrolling. This way they may be able to find out if the new plan is likely to try to reduce their hours after the 120-day transition period. However, with a high demand for assessments when a plan closes, it is difficult to schedule assessments in the short period of time allowed, so a "blind" enrollment may be necessary.
Protection of Nursing Home Residents Enrolled in Plan that is Closing - The new policy states, "Permanent nursing home residents shall be allowed to remain in their nursing homes and be accommodated through an out–of–network arrangement if the nursing home is not part of the receiving plan´s network." This protection is important now that most nursing home residents who were admitted to a nursing home since October 2015 must be enrolled in an MLTC plan, which is responsible for paying the nursing home and managing the care. See this article and DOH Medicaid Redesign Team 1458. This policy ensures that no nursing home resident will be required to move to a new nursing home.
The "new plan" must only continue services for the longer of:
(i) 120 days after enrollment; or
(ii) until the new plan has conducted an assessment and the enrollee has agreed to the new plan of care.
The new plan is required to conduct an assessment within 30 days of the transfer enrollment effective date, unless a longer time frame has been expressly authorized by the Department in its sole discretion." Consumer advocates have expressed concern to the State Department of Health about various aspects of this policy.
The law is well established that Medicaid home care services may be reduced services only if the member’s condition has improved or some other change in circumstances has occurred that reduces the need for services. A federal court found that this protection is required by the Due Process clause of the Fourteenth Amendment of the U.S. Constitution. Mayer v. Wing, 922 F. Supp. 902, 911(S.D.N.Y. 1996). It is incorporated in state regulation. 18 NYCRR 505.14(b)(5)(v)(c)(2)(ii), and has been expressly applied to MLTC plans. See MLTC Policy 16.06: Guidance on Notices Proposing to Reduce or Discontinue Personal Care Services or Consumer Directed Personal Assistance Services.
Advocates claim that this policy should apply regardless of whether an MLTC plan is reducing services that were previously authorized by that same plan, by another MLTC plan, or by the local Dept. of Social Services. Either way, the services were duly authorized by an agency or organization to which the NYS Dept. of Health delegated the authority to determine the amount of services that are medically necessary. .That determination must stand until a determination is made that the consumer actually needs less care because of a change. The State acknowledged in MLTC Policy 16.06 that just because a plan conducted a new UAS assessment that resulted in fewer hours is not a reason for reducing hours, unless there is an actual change in the member's condition or circumstances.
This situation is no different than when people receiving home care under the old personal care program, administered by the local Medicaid agencies, or other Fee for Service home care services, are transitioned to mandatory MLTC. They have a 90-Day Transition Period with the right to advance notice and appeal rights if services are reduced after 90 days.
WHICH MEMBERS OF THE CLOSING PLAN MUST BE GIVEN THE SAME SERVICE PLAN and HOURS by the NEW PLAN? The Policy only says that no one may be “transitioned” until the plan closure is approved by State Department of Health. In recent plan closings, rumors and even press coverage started before the closure was approved by the State -- which frightened members into switching to other plans even if those plans did not offer the same number of hours. Members can be afraid that they would lose ALL of their home care if their plan closed, and transfer to a plan that offered only reduced hours. Would those members be protected, with the new plan required to continue the same number of hours?
BLIND ASSESSMENTS - As stated above, most members of a closing plan would prefer to be assessed by the new plan before enrolling. This way they may be able to find out if the new plan is likely to try to reduce their hours after the 120-day transition period. However, with a high demand for assessments when a plan closes, it is difficult to schedule assessments in the short period of time allowed, so a "blind" enrollment may be necessary.
ICAN INFORMATION - Policy 17.02 does not require that all notices include contact information for ICAN - the Independent Consumer Advocacy Program funded by the State to serve as ombudsprogram to advocate for MLTC members. The September 2017 notices from North Shore LIJ MLTC plan, the first ones issued for a plan closing under the new Policy 17.02, lacked any referral information to ICAN, DOH presumably approved these notices.
Late 2017- Early 2018 - AlphaCare merged with Senior Whole Health. Magellan, a large national insurance company, had owned AlphaCare, an MLTC plan. In late 2017, Magellan acquired Senior Whole Health, and the smaller AlphaCare MLTC plan was merged into Senior Whole Health MLTC plan - see new website and Business Wire news, Oct. 2017,
Before the merger, in Sept. 2017, AlphaCare had 4,459 enrollees, mostly in NYC with a few in Westchester., and Senior Whole Health had 9,141 members in NYC. As of June 2018, only 3 members remain in Alphacare, and Senior Whole Health has 13,726 members, all in NYC except for 219 in Westchester. (Statistics from DOH Managed Care Enrollment Reports.)
|NEW YORK CITY||2,618|
New York Newsday publicized the closing on September 1, 2017, Northwell to end long-term care plan that covers 6,000 elderly, The North Shore MLTC closing is the first one that applied the new Transition Policy issued by the State Dept. of Health, described below. Centers Plan was poised to increase its current enrollment of 18,600 to become the largest partial capitation MLTC plan in the state. Comparison of the 4 largest MLTC plans in the state at the time was as follows:
|NEW YORK CITY||17,571||8,792||7,825||10,102|
|FROM NS LIJ MLTC||5,645|
UPDATE 1: In October 2017 - NYS DOH reportedly is permitting Guildnet to notify its remaining 930 Guildnet members in the three affected counties that they have 60 days to select a new plan, or they will be auto-assigned to another plan, pursuant to the new DOH MLTC Policy 17.02 described below. See consumer strategies below to advise clients who receive these letters.
UPDATE 2: - FORMER GUILDNET MEMBERS MAY ASK FOR HOURS TO BE RESTORED - About 3,000 former members of Guildnet MLTC plan in Long Island and Westchester who transitioned to another plan after March 20, 2017, have received this Sept. 29, 2017 letter from the State telling them they must call New York Medicaid Choice before
Dec. 29, 2017 at 1-888-401-MLTC or 1-888-401-6582 to request that their hours be restored to the amount Guildnet had authorized, if the new plan reduced their hours. If they are still eligible for Medicaid, the new plan will increase their hours to the amount Guildnet authorized.
Prior history - Guildnet closing - In April 2017, Guildnet sent notices to its over 4,200 members in the 3 affected counties (Westchester, Suffolk, and Nassau) that they had to select a new plan by May 18, 2017 "to assure a smooth transition." Members panicked when other plans either could not schedule assessments before that date, or offered to accept the enrollee but with hours reduced compared to the number Guildnet authorized.
On May 13, 2017, NYS Dept. of Health sent over 4000 letters to members of Guildnet MLTC plan in the 3 counties that clarified that Guildnet had requested to pull out of those 3 counties, but that members were not required to find a new plan by June 1st, and that Guildnet was required to continue providing them with MLTC services "until a smooth transfer can be completed to your new plan." The letter did not say what happens if the enrollee could not find a plan willing to provide the same hours as Guildnet authorized. See letter posted here.
In June 2017, a lawsuit called "Turano" was brought by the New York Legal Assistance Group, through its Special Litigation Unit,, representing Guildnet members harmed by the lack of a "transition policy" that guarantees a transition of members from Guildnet in the 3 counties to another MLTC plan with the same number of hours that Guildnet authorized. For more information contact NYLAG Special Litigation Unit at 212-613-5032.
Between November 2016 and September 2017, Guildnet enrollment in the affected 3 counties declined as follows (source: NYS DOH Monthly Managed Care Enrollment Statistics):
|Nov-16||Sept. 2017||June 2018|
In October 2017 - NYS DOH reportedly is permitting Guildnet to notify its remaining 930 Guildnet members in the three affected counties that they have 60 days to select a new plan, or they will be auto-assigned to another plan, pursuant to the new DOH MLTC Policy 17.02 described below.
Enrollment in Elderplan in Suffolk county has decreased from 302 members in Nov. 2016 to 184 in Sept. 2017.
December 2015 - HIP/EmblemHealth MLTC plan sent letters to its 1300 members that it would no longer offer MLTC coverage as of January 1, 2015. The notice stated that unless members choose and enroll in another MLTC plan by December 18th, they will automatically be enrolled in Guildnet. Emblemhealth had the 5th smallest enrollment of the MLTC plans in NYC.
people who remained in the plan could not receive services because the plan had ended contracts with some of its home care providers;
members contacted other MLTC plans which refused to authorize the same number of hours that Homefirst had authorized. There was no right to continuity of coverage.
Given the small number of plans in these upstate counties, other plans lacked the resources to assess, let alone serve all of the enrolllees who transferred.
Consumers who receive notices that their plan is closing - whether North Shore LIJ MLTC or Guiildnet now in late 2017, or other plans in the future -- should not enroll in any other plan that does not ensure in writing that they will approve the same services that the plan that is closing approved. They should either (1) wait to be automatically assigned to a plan by New York Medicaid Choice OR (2) find a plan that contracts with the same home care agency or CDPAP provider the consumer wants, and enroll in that plan after consumer receives the 60-day notice to select a plan).
Consumers may not be able to get a new plan to assess them at home in time to select a plan before being "auto-assigned" to a new plan. Under the new Policy 17.02, they should be protected because ANY plan they are assigned to MUST continue the same hours that the closing plan authorized at least for a time. They need to be vigilant for any threat to reduce services by the new plan, and request a hearing if any cut in hours or services is threatened - whether by written notice or even an oral threat.
WARNING -- Given that MLTC Policy 17.02 allows plans to reduce services if the consumer "agrees," consumers should be careful not to indicate agreement to a reduction. Send a letter that they do not agree to a reduction. Be sure to keep proof of faxing, emailing or mailing this statement.
If the member transitions to a new plan - whether a plan they select or a plan they are auto-assigned to -- and the new plan indicates it will reduce services, request a fair hearing right away and contact ICAN or other legal services program. Request a hearing even if the new plan does not provide written notice of the reduction. ICAN provide assistance or representation in some cases.
For questions, contact ICAN - (844) 614-8800