MLTC Update 2016 - Centerlight MLTC to close Feb 2017, New State policies clarify assessments of hours, Minimum Wage increases funded for home care


January 2017

Please see this new article for all news in 2017. 

December 2016

  1. Conflict-Free Assessments by New York Medicaid Choice now good for 75 days, expanded from 60 days.  See MLTC Policy 16.08: Conflict Free Evaluation and Enrollment Center (CFEEC) Update to Expiration of Evaluations, dated Dec. 16, 2016.   After 75 days, "...a new evaluation will be required if the consumer does not select an MLTC plan but continues to seek [home care] ...This change only applies to the expiration of the consumer´s CFEEC evaluation and in no way impacts the MLTC plan´s assessment period.  Should you have questions regarding this information, please email the following address:"

  2. "Centerlight Select" MLTC Plan closing effective January 31, 2017.  All 5,099 members enrolled as of November 2016 will be transferred to the Centers Plan for Healthy Living MLTC Plan ("Centers Plan") effective Feb. 1, 2017, if they do not choose and enroll in a different plan before January 11, 2017.  The acquisition of the Centerlight members will make Centers Plan  the fourth largest MLTC plan in the state (after Fidelis, Guildnet and VNS Choice), growing from  8,373 to 13,472 members.  See Nov. 2016 enrollment stats.  Centerlight's 5,099 MLTC members received a letter in early December stating that if they did nothing, they would be transitioned to Centers Plan MLTC on Feb. 1, 2017. They may find out about and enroll in a different MLTC plan by calling New York Medicaid Choice before Jan. 11, 2017. Tel 1-888-401-6582.   

We understand that DOH is not requiring Centers Plan or other MLTC Plans to which Centerlight members transition to provide a 90-Day Transition Period, which is a 90-day "freeze" after an involuntary transition to managed long term care, during which the new plan must continue the same services with the same providers that the consumer previously received.  See this link.  However, we are informed that the plans are making efforts to ensure continuity of providers and services.  Also, if the new plan determines to reduce services from the amount previously provided by Centerlight, whether after 90 days or at any time, the plan may only do based on finding that that the member's condition improved or other circumstances changed, and after providing written notice detailing such changes, with the right to request a fair hearing and aid continuing.  See next topic re new DOH MLTC Policy directives on notice.   Advocates and consumers should monitor this transition and contact ICAN, the consumer ombudsprogram for MLTC and FIDA for information or assistance. 

  1. New NYS Dept. of Health MLTC Policy Directives Clarify How MLTC Plans use Task Based Assessment to determine hours of care and Clarify Notice Requirements when Plans Proposed to Reduce Services.  In late November, DOH Issued two important policy directives on MLTC:
    • MLTC Policy 16.07: Guidance on Task–based Assessment Tools for Personal Care Services and Consumer Directed Personal Assistance Services - clarifies standards such as:
  1. Minimum Wage Increases for Personal Care and Consumer Directed Personal Assistance Program (CDPAP) - In 2017, new increases in the minimum wage for home care workers go into effect, as enacted in state law passed by the Governor and the legislature last year.  However, Medicaid funds must be allocated to pay for the increased wages.  The wage increases and the very survival of the CDPAP program were threatened when the State Dept. of Health announced that MLTC plans would receive a boost in reimbursement totaling $70 million across all plans to cover only the increases for traditional home care workers, not for CDPAP personal assistants.  The CDPAP program is an increasingly popular program statewide, and its survival would be threatened if the "fiscal intermediaries" (agencies that administer CDPAP services) were required to pay the wage increases without enough Medicaid dollars.   On Dec. 14th,2016,  the Governor's office confirmed that the $70 million would fund wage increases for both types of home care services.  Kudos to the Consumer Directed Personal Assistance Association (CDPAANYS), Center for Disability Rights, ADAPT, and other disability rights organizations for successful advocacy!

November 2016

Guildnet notified the State Dept. of Health that it "will no longer enroll members in Nassau, Suffolk and Westchester counties, according to a letter its chief sent to the state Department of Health.  Alan Morse, CEO of GuildNet, told the Cuomo administration the 'calamitous state of reimbursement' made it no longer feasible to operate because the program was incurring 'substantial deficits.'"   See story reported in Politico dated Nov. 23, 2016. 

According to public data on DOH website,   Guildnet has 40% of all 5,577 Suffolk MLTC members,  30% of all 6,159 Nassau MLTC members, and 15% of all Westchester MLTC members.  Guildnet ceasing new enrollments, especially in Long Island, will inevitably put pressure on other plans to fill the gap.  

North Shore LIJ
5 plans combined  - Centerlight, VNS Choice, Wellcare, Integra, Extended  
each 1 - 4 %
Total 9% 
TOTAL MLTC 5,577 100%
North Shore LIJ
VNS Choice

5 plans combined -Integra, Elderserve, Centerlight, Wellcare, Extended
each 1- 2%
Total 12%
TOTAL MLTC 6,159  100%

September - October 2016

August 2016

The new expedited fast-track procedure for applying for Medicaid and obtaining personal care or CDPAP services where there is an "Immediate Need" through the LDSS goes into effect.   This procedure was required by a state law enacted to address the problem of delays in obtaining Medicaid and enrolling in an MLTC plan.  See this article about the law and how to do these applications. 

July 2016

Medicaid Matters NY, a statewide coalition, along with the New York Chapter of the National Academy of Elder Law Attorneys, issued a report titled "Mis-Managed Care: Fair Hearing Decisions on Medicaid Home Care Reductions by Managed Long Term Care Plans," to shed light on the findings of an extensive study of fair hearing decisions on reductions of personal care and Consumer Directed Personal Assistance services hours by Managed Long Term Care (MLTC) plans. The study identified all fair hearing decisions posted online during a seven-month period ending December 31, 2015. Decisions are posted in an online fair hearing archive of the state Office of Temporary & Disability Assistance (OTDA).  The report makes specific policy recommendations to address the need for better oversight and monitoring of plan activities.  The report was featured in a story in the NYTimes on July 21, 2016.

See the MMNY press release on the report here. Download the report on the NY Times site or the MMNY site.

January - February 2016

On February 4, 2016,  the state Department of Health (DOH) announced that it will be advancing $22.8 million in state-share funds to MLTC plans, which must directly pass the funds through to  home care agencies they contract with, to meet their initial obligations under the recent Federal Labor Standards Act (FLSA) rule to pay aides overtime pay and travel between clients.    See more at this article by Home Care Association of NYS

The State Dept. of Health notified MLTC plans that they must comply with revised regulations that are used in assessing the need for Personal Care Services and CDPAP.   In particular, these changes modify who is eligible for 24-hour care, specify requirements for the content of notices when plans deny or reduce services, and make other changes.   For a full description of the changes for personal care, see this article.  The changes governing CDPAP are similar, and the article on CDPAP will be updated soon. 

MLTC Policy 15.09: Changes to the Regulations for Personal Care Services (PCS) and Consumer Directed Personal Assistance (CDPA)  Notice of Adoption (PDF, 1.8MB)

New in July - December 2015

In July 2015, NYS Dept. of Health issued GIS 15 MA/011 - Reminder of Expedited Authorization Process for Medicaid Recipients with Immediate Need for Personal Care Services -- PDF.   This directive makes an important change for any adult who has Medicare who needs Medicaid home care.  Before this directive was issued, the "front door" was closed  to request Medicaid personal care services from the local Medicaid agency.  Anyone who had Medicare had to apply for Medicaid at the local Medicaid agency, but then had to enroll in a Managed Long Term Care plan to get home care.  This caused big delays, described more here.  With this directive,  the individual may submit a physician's order - known as an M11q in New York City (fill-in-able version) - to the local Medicaid office, which must authorize personal care services if there is an "immediate need" for these services.  Also see Q-Tips for tips on how the physician can complete the M11q.

TIP:  Though this directive says that the local Medicaid agency will only process a request for expedited home care once Medicaid is approved, you can still submit the physician's order/ M11q along with the Medicaid application.   Include a cover letter that requests that the Medicaid application be expedited and explain why individual has an immediate need for services and cannot wait to enroll in an MLTC plan.    For more information see this article

New in June - July 2015

Region Month Counties
  1 October 2014 New York (Manhattan) & Bronx
 2 November 2014 Kings (Brooklyn), Queens, Nassau & Richmond (Staten Island)
 3 February 2015 Westchester & Suffolk
  4 March 2015 East Hudson (Columbia, Dutchess, Putnam),
Catskill (Rockland, Orange, Ulster, Greene, Sullivan),
Capital (Warren, Washington, Saratoga, Fulton, Montgomery,
Schoharie, Schenectady, Albany, Rensselaer),
& Other (Erie, Monroe, Onondaga)
  5 April 2015 Southern Tier (Tompkins, Cortland, Tioga, Broome, Chenango,
Otsego, Delaware), Finger Lakes (Wayne, Ontario, Livingston,
Cayuga, Steuben), & Western (Cattaraugus, Wyoming, Genesee,
Orleans, Niagara)
  6 May 2015 Central (Oswego, Oneida, Herkimer, Madison)
  7 June 2015 Early June (Chautauqua, Chemung, Essex, Hamilton, Schuyler, Seneca, Yates)
Late June (Allegany, St. Lawrence, Franklin, Clinton, Jefferson, Lewis) - Pending CMS Approval

Source:   NYS DOH  Updated 2014-2015 MLTC Transition Timeline (PDF, 88KB)  (MRT e-mails)  NYS DOH Policy & Planning Monthly Updates  (on file with EFLRP - contact

Month New Schedule "MLTC Announcement" letter sent 60-day "Choice" letters sent "Front door" closed - no new Personal Care applications at local Medicaid office
9/2012 - 12/2013

NYC, Albany, Erie, Monroe, Nassau, Onondaga, Orange, Rockland, Suffolk, Westchester

Jan 2014 Columbia, Putnam, Sullivan, Ulster April 2014 early May 2014 May __  2014
June 2014 Cayuga, Herkimer, Oneida, and Rensselaer Week of May 23, 2014 week of June 2, 2014 May 30th
July 2014 Greene, Saratoga, Schenectady, and Washington Week of June 30th Week of July 14 July 7, 2014
August 2014 Dutchess, Montgomery, Broome, Fulton, Schoharie Week of Aug. 29th Week of Sept. 22nd September 8, 2014
September 2014 Delaware, Warren Sept. 15th Oct. 1st Sept. 22nd 
October 2014 Niagara, Madison, Oswego Week of Oct. 27, 2014 Oct. 20th
November 2014 Chenango, Cortland, Livingston, Ontario, Steuben, Tioga,  Tompkins, Wayne November 2014?
December 2014 Genesee, Orleans, Otsego, Wyoming Week of December 29, 2014 Jan. 5, 2015
March 2015 Cattaraugus March 2015 March 9, 2015
June 2015

Essex, Chemung, Chautauqua, Hamilton, Schuyler, Seneca, and Yates.

 June 2015 June 19, 2015 (on and after 6/22/2015 must enroll in MLTC)

July 2015

  Allegany,  Clinton, Franklin,   Jefferson, Lewis, St. Lawrence

July 3, 2015

New in March  2015

New in December 2014

New in November 2014

New in September - October 2014

On Sept. 30, 2014, DOH issued MLTC Policy 14.06: Implementation of the Conflict-Free Evaluation and Enrollment Center (CFEEC)  that announces that the CFEEC is open in Manhattan and the Bronx.  Anyone approved for Medicaid after Oct. 1, 2014 in those boroughs who is seeking Managed Long Term Care will need to first contact NEW YORK MEDICAID CHOICE and request a CFEEC assessment.  If that assessment finds the person eligible for MLTC, then the person can enroll in an MLTC plan.  To schedule an evaluation, call 855-222-8350.


This is being implemented pursuant to #28 of the Special Terms and Conditions, which is CMS's approval of the State's 1115 waiver to implement mandatory MLTC, DOH has established a conflict-free assessment system for all voluntary enrollments into MLTC, MAP and PACE effective October 1, 2014.

Currently, private MLTC plans are responsible for determining eligibility for Medicaid-covered long-term services and supports (LTSS).  This creates an intrinsic conflict of interest, because plans have a financial stake in avoiding high-cost members and attracting low-cost members.  To partially reduce this conflict, DOH will prohibit MLTC plans themselves from enrolling new members.  Instead, they will be required to refer prospective members to New York Medicaid Choice (aka Maximus), currently the enrollment broker for Medicaid managed care in NY.

Under this program, NY Medicaid Choice will establish a Conflict-Free Evaluation and Enrollment Center (CFEEC) to schedule and conduct initial assessment visits in the home or facility by a nurse (employed by or under contract with the CFEEC).  Using the Uniform Assessment Tool, the CFEEC makes the determination of eligibility for Medicaid LTSS.  If the CFEEC determines that the applicant is ineligible for Medicaid LTSS, it will send a written notice with appeal rights.  If the CFEEC approves the applicant, then any MLTC, MAP, PACE or FIDA plan must accept the applicant's enrollment.  If the plan disagrees with the CFEEC's determination of eligibility, it may pursue a dispute adjudication procedure via Maximus and DOH.

The CFEEC will be rolled out in phases:

Source: N.Y. Dep't of Health, FIDA and MLTC Policy and Planning Update Presentation (September 11, 2014, on file with NYLAG).

Will this delay enrollment into MLTC?  Probably.  MLTC plans may not accept an enrollment without confirmation from CFEEC that you are MLTC-eligible.  That confirmation is valid for 60  days.   The State FAQ (Q13) says the CFEEC assessment can be done while Medicaid application is pending, but since a Medicaid application can take more than 60 days - it can be risky.  It is also unclear whether the consumer must only sign an MLTC plan enrollment form within 60 days of the CFEEC assessment, or must actually be enrolled in the plan by that date - the difference can be significant.

See new documents available from NYS DOH on the Conflict-Free Evaluation and Enrollment Center (CFEEC):

While we have no written confirmation of this fact, DOH staff have stated that the initiative to require all nursing home residents to enroll in Medicaid managed care plans has been once again postponed, this time to January 2015.  Further updates may be posted here. 

New in July 2014

Greene, Saratoga, Schenectady, and Washington Counties --  The mailing of announcement notices to the fee for service population began  during the week of June 30th, and the mailing of mandatory letters began  during the week of July 14, 2014, giving 60-days to select a plan before being randomly assigned to an MLTC plan.

Beginning July 7, 2014, the "front door" is closed -- the County DSS no longer accepts applications for personal care or CDPAP.  Applicants for those services, who have obtained Medicaid by applying at their local DSS,  must select an MLTC plan, PACE or MAP plan -- and may enroll directly through the plan..    Contact New York Medicaid Choice  1-888-401-6582.

“The Office of Health Insurance Programs has not received approval from CMS to transition the Nursing Home benefit and population into managed care.  We continue to negotiate the terms of this transition and therefore the implementation date has been extended to August 1, 2014.  We will modify the current timeline reflected in the Nursing Home Policy Paper and will re-post it to the web.  We apologize if the delay causes any disruption and will inform you when the approval is obtained.”

In New York<

22 Dec, 2016
MLTC Update 2016 - Centerlight MLTC to close Feb 2017, New State policies clarify assessments of hours, Minimum Wage increases funded for home care