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Selfhelp assembled this list of contact information for staff in the NYC Home Care Services Program. (updated June 2011)(Note that CASA III and V were combined in May 2011, and that contact information for the new combined office is not yet fully available). When someone needs to apply for Medicaid home attendant services (aka "personal care assistance") in New York City, they must submit a physician's request (Form M-11q) and Medicaid application to one of the CASA offices. These are special Medicaid offices that only take Medicaid applications for home attendant applicants, and that also process the prior authorization for home attendant services. The CASA offices send a case worker and nurse to the applicant's home to assess their need for assistance with activities of daily living. This document also contains contact information for other New York City HRA offices dealing with Medicaid eligibility and home care issues, as well as contacts for OTDA dealing with Fair Hearings. Please be courteous and exercise restraint when contacting staff on this list. If you have an issue to resolve, the best practice is to start calling at the bottom of the hierarchy. Only move up the chain of command to supervisors or managers if the junior staff are unable to resolve your issue. By showing respect to agency staff, we can ensure that they will remain responsive to inquiries from advocates, caregivers, and consumers. Thank you for understanding. This site provides general information only. This is not legal advice. You can only obtain legal advice from a lawyer. In addition, your use of this site does not create an attorney-client relationship. To contact a lawyer, visit http://lawhelp.org/ny. We make every effort to keep these materials and links up-to-date and in accordance with New York City, New York state and federal law. However, we do not guarantee the accuracy of this information.
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