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Medicaid Contacts in New York City (NYC Human Resources Administration - MICSA)

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Posted: 21 Jul, 2017
by Valerie Bogart (New York Legal Assistance Group)
Updated: 28 Jul, 2021
by Valerie Bogart (New York Legal Assistance Group)

Since  May 2013 the NYC Medicaid Office (known as MICSA) and Home Care Services Program has been located at 785 Atlantic Ave., Brooklyn, NY 11238.   The Reception Unit is on the main floor of 785 Atlantic Ave.Brooklyn NY 11238.

The following is a list of  contact information for popular MICSA-Medicaid offices -


  Medicaid Offices NOT Home Care  PLease note this list has not yet been updated with the new contact list HRA released on Dec. 31, 2018. 
Please  refer to the attached list for the most updated information as of Dec. 31, 2018

MICSA Unit   Liason Name     New Contact Info
Managed Care Client Services                                          

212-273-0062 (phone)

Recipient Restriction Unit

929-221-0859/60 (phone)

Eligibility Information Services 929-221-0865 (phone)
Medicaid Fair Hearings Rivera Unit (Request Evidence Packets) MAIL:  HRA Fair Hearings - Rivera Unit

111 Livingston Street, Brooklyn, New York 11201

FAX: 718-722-7565

Medicaid Transportation 929-221-0840/41 (phone)
Medicaid Third Party Health Insurance Unit

212-630-1160(phone)                                                                          929-221-0842/43 (phone)
917-639-0675 (fax)
718-636-7767 (fax)

Medicaid Reimbursement          Evadne Duff (Homecare)  

929-221-0845 (phone non-home care)
929-221-1193 (phone home care)
18-636-7750 (fax home care)

Surplus Unit

Maria Rivera

Graciela Mathews

Angel Phifer-Brown (Fax Unit)

929-221-0833 (phone)

929-221-0838 (phone)

929-221-0835 (phone)

917-639-0645 (fax )

Pooled Trusts (not with home care) Eileen Fraser-Smith

(929) 221-0868 /69


Fax (718) 636-7847
Nursing Home Eligibility Dept. (NHED) Provider Relations

TEL 718-557-1368

E-FAX  (917) 639-0687

 Home Care Services Program (HCSP) - 785 Atlantic Ave., 7th floor
Deputy Comm'r. Home Care Arnold Ng

(929) 221-0848

HCSP Centralized Medicaid Eligibility Unit   General Number

(929) 221-0849

Director - Randa Henry-Jenkins (929) 221-3257  

(929) 221-3224 (Deputy Director Cynthia Robinson)

Immediate Need Unit Donna Jones

TEL (929) 221-2501

FAX (917) 639-0665

Pooled Trusts for Home Care Cases Yvette Poole-Brooks

TEL  (929) 221-2493


Fax (718) 636-7848

HCSP MLTC Provider Relations Unit

TEL (929) 221-2427

FAX  (718) 636-7848

For more information about the relocation, including additional departmental phone numbers and email addresses, you can visit our article on Medicaid Alerts.

See detailed Lists - December 2018

Attached files
item 2021-07-22 HCSP inquiries by email.pdf (129 kb) Download
item 2021-09-08 MAP Undercare Division email REVISED +751k -751w forms.pdf (539 kb) Download
item 2018-12-31 HRA Medicaid & HCSP Contacts for Authorized Submitters and CBO's.pdf (93 kb) Download
item MAP-751K (3-15-2021)(English)(fill-able).pdf (89 kb) Download

Also read
item Where to Apply for Medicaid and Medicaid Home Care in New York City
item Medicaid Alerts & Other Protocols published by the NYC HRA Medical Insurance and Community Services Administration (MICSA)
item Applying for Medicaid Personal Care or CDPAP Services in New York City - 2021 Changes

Also listed in
folder Medicaid -> Home Care
folder Medicaid -> Medicaid Managed Care

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